Privacy Policy

This Privacy Policy has been prepared by RISE AND WARM LLC, as the data controller, in accordance with applicable international data protection laws (including the EU General Data Protection Regulation – GDPR and the California Consumer Privacy Act – CCPA). It is intended to inform our customers, users, and all parties related to our company about how their personal data is collected, used, processed, stored, and protected.

You may access further details at www.riseandwarm.com.

1. Purpose of Processing Personal Data

Your personal data may be processed for the following purposes:

Providing you with the products and services you request,
Managing your user account and preferences,
Ensuring accurate and secure billing and transaction processing,
Sending transactional messages and promotional communications (with your consent),
Responding to your inquiries, complaints, or refund requests,
Personalizing the user experience based on your preferences and previous interactions,
Conducting internal business analysis and developing new services,
Ensuring compliance with applicable laws, including tax and accounting regulations,
Maintaining the security of our website and systems.

Your personal data is processed lawfully, fairly, and transparently, and is limited to the purposes outlined above.

2. Sharing and Transfer of Personal Data

Your personal data may be shared with the following parties for legitimate business purposes:

Our affiliates, business partners, service providers, and logistics partners,
Third-party payment processors such as Stripe,
Legal and regulatory authorities, if required by law,
Marketing or customer service providers acting on our behalf.

All data transfers comply with applicable data protection laws. Where necessary, appropriate safeguards such as Standard Contractual Clauses (SCCs) are used to protect data transferred internationally.

3. Methods and Legal Basis for Data Collection

Personal data may be collected via:

Our website forms,
Checkout/payment pages,
Customer service communications,
Cookies and tracking tools,
Social media accounts you voluntarily link to our services.

The legal bases for processing include your explicit consent, contractual necessity, compliance with legal obligations, and our legitimate business interests.

4. Your Rights as a Data Subject

Depending on your location and applicable laws, you have the right to:

Access your personal data,
Request correction or deletion of inaccurate or outdated data,
Object to or restrict certain types of data processing,
Withdraw your consent at any time (where applicable),
Request data portability,
Lodge a complaint with your local data protection authority.

You can exercise your rights by emailing us at [email protected].

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your data, including:

SSL encryption for transactions,
Secure storage systems,
Access control and authentication mechanisms,
Staff training on data confidentiality.

7. Policy Updates

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page. You are encouraged to review it periodically.

Contact

For questions about this policy or to submit a request related to your data: RISE AND WARM LLC
Email: [email protected]

This version is effective as of May 2025.